Answer customers in seconds, not hours.
- Today
- The same questions arrive all day by email, chat and booking platforms. Slow replies cost bookings and repeat orders.
- With AI
- A reply is drafted in seconds, in the customer’s language, from your own policies and live booking or order data. Staff send it, edit it or take over.
Used in hotels and rentals, e-shops, clinics and service businesses.
Sample demo · fictional data · I’ll run it live on a call
Reservation 20–23 Nov · Double room · 2 guests
Hallo! Wir landen am Freitag erst um 22:40 und sind wohl gegen 23:30 im Hotel. Ist ein Check-in so spät noch möglich? Und kann man in der Nähe parken?
Viele Grüße, Jonas
AI step
- Language: German, replies in German
- Two questions: late arrival, parking
- House rules: desk staffed until 22:00
- Parking note: free street parking
Hallo Jonas, vielen Dank für Ihre Nachricht. Eine Ankunft um 23:30 ist kein Problem. Unsere Rezeption ist bis 22:00 besetzt, danach finden Sie Ihren Schlüssel im Schlüsselsafe links vom Eingang. Den Code schicken wir Ihnen am Freitagmittag.
Kostenlose Parkplätze gibt es in der Seitenstraße, etwa 50 m vom Hotel. Gute Reise!
Ihr Team der Sample Suites
Sources: House rules §3, Parking note. In English: late arrival is fine, key box after 22:00, free parking 50 m away.
Time math40 guest messages a day × 3 min = 2 h becomes about 20 min approving drafts at 30 s each.
Returning customer · 3 previous orders
Καλησπέρα! Παρήγγειλα τη Δευτέρα και ακόμα δεν έχω νέα. Παραγγελία #10482. Πότε θα έρθει;
AI step
- Finds order #10482 in the shop
- Courier: at Athens hub since 09:12
- Policy: 1–3 working days after dispatch
- Confident, so drafts; unsure goes to a person
Καλησπέρα Ελένη! Η παραγγελία #10482 στάλθηκε την Τετάρτη 11/11 και σήμερα το πρωί έφτασε στο κέντρο διανομής της Αθήνας. Η παράδοση αναμένεται τη Δευτέρα 16/11. Αριθμός αποστολής: 7001 2345 6789.
In English: shipped Wednesday, at the Athens hub, expected Monday 16/11.
Time math300 order-status questions a month × 5 min = 25 h becomes about 3 h checking drafts at 35 s each.
Time figures are estimates from typical volumes. Bring your own numbers and we’ll check them together. Book 30 minutes
- Review repliesGoogle and TripAdvisor replies drafted in your voice, for you to approve.
- Returns triageEach request sorted, with the right policy and next step attached.
- Messages before and afterCheck-in details, delivery updates and follow-ups sent at the right moment.
Also: Save time on routine work Train your team Not sure? Start with the audit Take the readiness check
Which part of your week do you want back?
30 minutes, free, in person or on Google Meet. You describe one process; I tell you whether AI fits and what it would take.